Billing & Minute Terms
Version ofesko-minute-packages-2026-11-v1
Purchased minutes and wallet credit do not expire. The monthly platform fee is separate.
Prices and agreement
All displayed prices are in Canadian dollars before applicable tax. Your account shows your agreed call rate, monthly platform fee, billing plan and next renewal. Existing agreements retain their accepted prices unless you approve a change.
Regular credit
Purchased wallet credit has no expiry date and carries forward. On prepaid billing, wallet credit pays measured calls and the monthly platform fee when due. A wallet balance is money, not a guaranteed number of call minutes. While the service remains active, monthly fees continue even if no calls are received.
Optional minute packages
Each package is a one-time purchase of the exact number of call minutes shown before payment. One minute equals 60 measured seconds. Purchased package seconds do not expire and unused seconds carry forward. Package minutes are held separately from wallet money and cannot pay monthly fees, taxes, existing debts or earlier calls. Packages are not automatically renewed or repurchased.
How minutes are used
Packages cover future eligible AI call time first, using the oldest purchase first. Any call time beyond the available package seconds is charged at the agreed pay-per-minute rate: deducted from a prepaid wallet or added to invoice usage. Eligible owner-assistant and backup calls follow the same billing rules. Existing unpaid invoice usage remains payable.
Measured calls
AI conversation time includes listening and pauses and ends when AI call control ends. It is measured by the second. Only the part not covered by a package is rounded up to the nearest cent once per call. Concurrent calls reserve separate minutes and credit; unused reservations are released. Busy rejections and calls without recorded AI speech are not charged. Human conversation after AI handoff is excluded. At least one minute of combined available package time and regular funding is required to begin a call. Per-call duration limits still apply.
Active service and renewal
A paid current service period is required to use either minutes or credit. Packages do not extend the service period or include the monthly platform fee. Later prepaid monthly fees are deducted from wallet money. Invoice monthly fees and uncovered usage are collected under your saved-card agreement. Unpaid usage limits and payment-review holds still apply. Invoice usage may be collected monthly or earlier near the agreed limit.
Automatic top-ups
These are optional wallet-credit purchases with the amount and spending cap you authorize. They do not buy minute packages. Turn them off in Balance & usage. A payment already started may finish. Package time does not fund a monthly fee, so wallet credit may still need replenishment near renewal.
Plan changes
An approved prepaid/invoice switch takes effect automatically at renewal after current calls, payments and unpaid usage are settled. Remaining package seconds stay with the same business and can be used on either plan. Retained wallet money does not offset invoice bills and remains for future prepaid use or balance review.
Cancellation and numbers
Cancelling stops new AI answering, future monthly renewals and automatic top-ups. It does not erase unpaid charges. Unused purchased wallet credit and package seconds are retained for balance review; they are not automatically forfeited or refunded. Contact OFESKO at thorben@jathomedia.ca to request a review or discuss reactivation. Refunds are not automatic, and any rights required by law remain unaffected. Refunds or payment disputes may pause use while reconciled. Cancellation and overdue-payment notices explain when an automatically purchased answering number may be released. A released number may not be recoverable. Change carrier forwarding yourself before number release; pausing AI does not change carrier forwarding.
Purchase confirmation
Minutes are added only after payment is verified. A receipt shows the purchased quantity and price. Do not repeat an uncertain payment; review payment history or contact OFESKO. Test-mode balances and minutes are separate from live purchases. These terms cover billing and purchased call minutes.